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How to cause bugs that you don't know how to do it?

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So I'm doing game testing and there is a bug that I encountered it once and even when doing the exact same thing, I still can't get that bug to come. I have spent hours trying to get the same bug to happen and even if it did, the programmer who is suppose to fix it asked me to do it again which is annoying because again, this bug that I did took so long to even cause it. The worst part is that it is a very rare bug and a major one as well. So how to get bugs if you don't know how it happened? What's the best way to figure out how that bug happened?

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