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Program crashes on SOME computers

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Hello, I'm close to releasing my first game to Steam however, my game keeps failing the review process because it keeps crashing. The problem is that the game doesn't crash on my computer, on my laptop, on our family computer, on fathers laptop and i also gave 3 beta keys to people i know and they said the game hasn't crashed. Steam reports that the game doesn't crash on startup but few frames after a level has been started. What could cause something like this? I have no way of debugging this as the game works fine on every computer i have. Game is written in C++, using DirectX 11 and DXUT framework.

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