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Fixing a visual bug that you never saw

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Hi, I am releasing my 2d game on Steam, so sent it to review and they said it has some black and white rectangles covering parts of the screen. I don't have this issue on my old pc of course (amd 6670 vga), and I tested on a laptop too (amd gpu), without any problem. The game uses Direct3d11 with c++, nothing fancy, 2 layer of tiles, and some sprites for decorations and some postprocess effects. I have no idea what to do. Released it a while ago on Itch.io, had some 20+ downloads, nobody said anything about not working - or anything at all, sadly. So anyone does have any tips, how to figure out a graphical bug that is not reproductable on your end, and you doesn't even have a screenshot?

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